Vizocom provides custom turnkey helpdesk solutions that are tailored to each client’s specific requirements. Vizocom offers comprehensive onsite or remote IT service helpdesk solutions for organizations and agencies requiring a full or part-time support desk, an application or customer service desk, or a complete technical service resource center. We utilize IT Service Management platforms which enables our help desk support staff to quickly and efficiently resolve support issues as they occur.
Both our onsite and remote IT helpdesk support services offer multi-technology support and can troubleshoot hardware and software issues, including software installation, upgrades, and patch management. Our helpdesk support services can be accessed through multiple channels, including email support, telephone support, and live web support. We provide complete trouble ticket tracking and reporting to keep our clients informed of each issue.
With our onsite and remote service helpdesk solutions, clients can protect their IT investments and ensure the system is optimized with complete end user support, data center management, and other high quality technology support solutions. Our comprehensive outsourced helpdesk support services empower our clients to concentrate on running their operations instead of their network.